Care from anywhere
Your Aetna® Medicare plan includes the convenience of telemedicine benefits. Virtually access in-network primary care physicians (PCPs), physician specialty care, urgent care clinics, mental health support and more.
Get non-urgent care on your phone, computer or tablet
Do you have a time sensitive medical need, or can’t make it make it to your doctor’s office?
With telehealth – or telemedicine – you can get virtual care by phone, video or mobile app, anywhere you are, including after hours or on the weekend.
Many services are covered, including:
- Routine care
- Sick visits
- Urgent care (walk-in clinics)
- Behavioral health services (individual and group sessions)
If you need emergency care, call 911 or go to the nearest emergency room immediately.
How to use your telehealth benefit:
Check with your doctor to see if they offer telehealth services. With your Aetna Medicare Advantage PPO plan, you may not have to pay anything out of pocket for a telehealth appointment. Refer to the costs in your Evidence of Coverage for more information.
Remember, not all provider services are available through telehealth and certain services may require a referral or prior authorization (pre-approval). You can view and download a list of potentially covered services here.
24/7 virtual care:
Should you need after hours or weekend care, your plan provides access to the following 24/7 virtual care providers:
- Teladoc: allows you to speak to a licensed doctor by web, phone or mobile app 24/7 – usually within 15 minutes.
- MinuteClinic Virtual CareTM: allows you to speak with a health care provider 24/7.
See your Evidence of Coverage for a complete description of plan benefits, exclusions, limitations, and conditions of coverage. Plan features and availability may vary by service area.
Questions?
We’re here to help. Call us at 1-800-307-4830 (TTY: 711), Monday to Friday, 5 AM to 6 PM PT.